We want your IVG order to reach you quickly, safely and discreetly. Here’s everything you need to know about how we ship.
Delivery options & cost
| Order value | Delivery cost | Service |
|---|---|---|
| Under £35 | £3.49 | Royal Mail, 2–3 working days |
| £35 and over | FREE | Royal Mail, 2–3 working days |
We currently ship to mainland UK only.
Dispatch & delivery times
- Orders are typically dispatched within 1 working day. Orders placed before 4pm (Monday–Friday) are usually processed the same working day; orders placed after 4pm, at weekends, or on UK bank holidays are processed the next working day.
- Once dispatched, delivery is via Royal Mail and normally takes 2–3 working days.
- Delivery times are estimates and not guaranteed. During busy periods (sales, holidays) delivery may take a little longer.
Tracking your order
You’ll receive a confirmation email when your order is placed and a dispatch notification when it leaves us. If a tracked service is used, tracking details will be included.
Age-restricted delivery
Because our products contain nicotine, deliveries are intended for recipients aged 18 or over. By ordering, you confirm that you and the recipient are of legal age. We reserve the right to cancel and refund any order where age cannot be reasonably assured. Please see our [Age Verification Policy].
Delivery restrictions & product compliance (UK TPD)
All the nicotine products we sell comply with UK regulations under the Tobacco and Related Products Regulations 2016 (TRPR/TPD):
- E-liquids containing nicotine are sold in a maximum bottle size of 10ml.
- Nicotine strength does not exceed 20mg/ml (2%).
- Refillable tanks/pods do not exceed 2ml capacity.
We ship these products within the UK only and cannot deliver to addresses outside mainland UK.
Incorrect address, failed & returned deliveries
Please double-check your delivery address at checkout. We can’t be held responsible for orders delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us undelivered, we’ll contact you to arrange re-delivery (a re-delivery charge may apply) or a refund of the order value minus original postage.
Missing or delayed parcels
If your order hasn’t arrived within 7 working days of dispatch, please contact us at [email protected] and we’ll investigate with the courier. Royal Mail generally considers an item lost only after a set number of working days, so we may need to wait for that window before issuing a replacement or refund.
Damaged items
If your order arrives damaged, email [email protected] within 48 hours of delivery with photos, and we’ll put it right. See our [Returns & Refunds Policy] for full details.
Questions
Any delivery questions? Email [email protected] and we’ll be happy to help.